Privacy Policy
Last Updated: July 16, 2025
How we use your information
we collect and utilize your personal information to provide a seamless, efficient, and personalized cleaning experience. Your privacy is our top priority, and we ensure that your data is handled securely and responsibly. Below is a breakdown of how we use your information. We use your contact details, such as your name, phone number, and address, to schedule and confirm.
• To facilitate smooth payments, we securely process your payment details through trusted third-party.
• If you reach out to us for assistance, we use your information to respond to inquiries, resolve issues.
• We analyze customer feedback, preferences, and past bookings to enhance our services and tailor.
Legal & Compliance Obligations
We are committed to complying with all applicable local, national, and international laws regarding data protection and privacy. We may collect, process, and store your personal information as required by legal regulations, industry standards, and government authorities. This includes but is not limited to tax reporting, contract enforcement.
• In certain circumstances, we may be required to disclose your information to legal authorities.
• Regulatory agencies, or law enforcement if necessary to comply with court orders, subpoenas.
• if our company undergoes a merger, acquisition, or business restructuring, your information.
User account & login security
We prioritize the security of your personal information and take strict measures to protect your user account. If you create an account on our website, you are responsible for maintaining the confidentiality of your username, password, and any other login credentials. We highly recommend using a strong and unique password and updating it regularly to prevent unauthorized access.
• To enhance security, we may implement multi-factor authentication (MFA).
• CAPTCHA verification, and other security protocols to protect against hacking.
• If we detect suspicious activity on your account, we may temporarily lock suspend.
Customer support & data requests
We are committed to providing exceptional customer support and ensuring transparency regarding your personal information. If you have any questions, concerns, or issues related to our services, your account, or your data, our customer support team is available to assist you through email, phone, or live chat.
AI & automated decision-making
We may use AI-powered tools and automated systems to enhance your experience, improve service efficiency, and streamline our operations. These technologies help us in areas such as booking management, pricing estimates, customer support chatbots, and service recommendations.
Governing law & dispute resolution
Our AI-driven processes are designed to be fair, transparent, and unbiased. We do not use automation to make final decisions that could significantly impact your rights or access to our services without human oversight. If an automated system processes your request, a human review will always be available upon request to ensure fairness and accuracy.
• In the event of a dispute related to privacy, data usage, or any other matter covered by this policy.
• If a resolution cannot be reached through informal negotiation, disputes shall be resolved through binding.
• By using our services, you agree to waive the right to participate in class-action lawsuits and accept.
Contact us for privacy concerns
Your privacy is important to us, and we are committed to addressing any concerns you may have regarding how we collect, use, and protect your personal information. If you have any questions about this Privacy Policy, need to request access to your data, or wish to exercise your rights under applicable privacy laws, please reach out to us.
